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How long will my order take to arrive?

Timeframe for deliveries within Ireland is 1-2 working days after the order is placed.

Can I track my order?

Yes tracking details are provided in the email we send to you when your order is complete.

Do you deliver to the UK?

Unfortunately due to Customs Issues that have arisen since Brexit  it’s not possible to deliver to the UK at the moment.

What countries do you deliver to, what are the transit times & shipping rates ?

At the moment we deliver to the following countries:

Country Transit Time (Working Days) Cost
Republic of Ireland

Northern Ireland (Choose United Kingdom in Country drop down list at Checkout)

1-2 Days €7.95
Belgium, France, Germany, Luxembourg, Netherlands 3-5 Days €22.71
Austria, Czech Republic, Denmark, Poland 4-6 Days €23.97
Hungary, Lithuania, Slovakia, Slovenia 5-6 Days €26.49
Estonia, Italy, Latvia, Spain, Sweden 5-6 Days €28.60
Croatia, Finland, Portugal 6-7 Days €35.35

Can I include a card?

Yes there is an option to include a message on a card at checkout

Do you include invoices or receipt with the hampers?

No a receipt is emailed to buyers emails address upon purchase but never to the recipient.

Can I build my own Hamper?

Unfortunately we do not have the facility to build your own hamper online at this time. If you order is for 20 hampers or more please email info@basketcase.ie and we will be happy to do a bespoke hamper built around your budget and requirements.

I have a large order going to multiple addresses - can I send a spreadsheet instead of placing online?

Sure! Please email the spreadsheet to info@basketcase.ie and we can look after the rest. Remember you must include a mobile phone number for each recipient.

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Testimonials

I love working with Basketcase as Stef is so creative and easy to work with. We were looking for a premium gifting service and that's exactly what we get every time. Her hampers are innovative, exciting and beautifully presented and she takes all the hard work off your hands! Such a pleasure to deal with.

Kate McDonald - SMB Marketing Communications EMEAFacebook

I've used Baseketcase on a number of occasions now and have been really happy with the service. Stef is so flexible and obliging and makes my life so much easier when I'm organising an event. Whether it's when I'm under tight deadlines or limited to a strict client budget it's great to have a partner that is so creative and helpful. I would highly recommend Basketcase.

Claire Courtney - Project DirectorOvation MCI Group

In APC we have to ensure that everything we do is at the highest possible standard. In Basketcase we have a supplier who shares our vision. Each project they have undertaken for us has been exceptional. The combination of innovative ideas and attention to detail means we don't have to worry about anything once we have briefed them.

Majorie Quigley - Administration ManagerAPC Ltd

I love working with Basketcase as Stef is so creative and easy to work with. We were looking for a premium gifting service and that's exactly what we get every time. Her hampers are innovative, exciting and beautifully presented and she takes all the hard work off your hands! Such a pleasure to deal with.

Kate McDonald - SMB Marketing Communications EMEAFacebook

I've used Baseketcase on a number of occasions now and have been really happy with the service. Stef is so flexible and obliging and makes my life so much easier when I'm organising an event. Whether it's when I'm under tight deadlines or limited to a strict client budget it's great to have a partner that is so creative and helpful. I would highly recommend Basketcase.

Claire Courtney - Project DirectorOvation MCI Group

In APC we have to ensure that everything we do is at the highest possible standard. In Basketcase we have a supplier who shares our vision. Each project they have undertaken for us has been exceptional. The combination of innovative ideas and attention to detail means we don't have to worry about anything once we have briefed them.

Majorie Quigley - Administration ManagerAPC Ltd

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